When signing up on an online platform, most people don't stop to think about where their information actually goes. On betting or gaming sites in particular, users share their name, mobile number, and financial transaction details — and if that data isn't properly protected, it can lead to serious problems. WLNBD takes this seriously, which is why the Privacy Policy has been written in plain, easy-to-understand Bengali.

How Secure Is Your bKash & Nagad Data

When you make a deposit on WLNBD, your bKash or Nagad number is used for the transaction. This information is never stored directly in WLNBD's database. All transactions are processed through a payment gateway, and only the transaction reference number is retained — not your full mobile number. This means that even if someone were to access WLNBD's database, they would not be able to retrieve your MFS account details.

The phone number provided for withdrawals is recorded in the transaction history, but it is also stored in encrypted form. As for whether WLNBD staff can view this information — only authorised personnel may do so for specific purposes, and every instance of access is logged.

How long National ID data is retained

Many users are concerned about what happens to their NID or passport photo after submitting it for KYC. WLNBD's policy is clear: the original image is not retained after verification is complete. What is kept is a record of the verification — specifically, when it took place and what type of document was submitted, not the document image itself. This record is maintained to meet legal compliance requirements.

Why Device Information Is Collected

You may wonder why WLNBD collects IP addresses and device information. The short answer is security. If your account is accessed from an unfamiliar country or an unrecognized device, WLNBD can detect it and alert you. This data is used to protect you — not to serve you ads.

It is against WLNBD's policy to track your location or share usage patterns with third parties. If the app requests location permission, it is entirely optional and is used solely to verify the security of mobile payments.

What Happens If a Data Breach Occurs

If a security incident occurs or a potential data breach is detected at WLNBD, the first step is to identify and contain the issue. Affected users are then notified as quickly as possible — with full details on what happened, what information may have been impacted, and what steps they should take. The relevant regulatory authority is also informed in accordance with international privacy regulations. This is a legal obligation for WLNBD.

How to Keep Yourself Safe

While WLNBD maintains the highest security standards, user vigilance is equally important. Use a strong password, keep 2FA enabled, and end your session after logging in on an unfamiliar device. Never share your password or OTP with anyone claiming to call on behalf of WLNBD — WLNBD will never ask for this information. If you are ever in doubt, contact support directly to confirm.

If you have further questions about WLNBD's Privacy Policy Help Center or email us directly at support@wlnbd.my. Protecting your privacy is our responsibility.